Privacy Policy
Privacy Statement
XEN Solar is a privacy conscious organization and is strongly committed to your right to privacy. We have implemented fair information practices that are designed to protect your privacy.
If you submit identifying data to our website, you agree to our use of such data as described in this Privacy Policy..
What is personal information?
Personal information is any information about you, that identifies you or by which your identity can reasonably be ascertained.
What kinds of personal information do we collect and hold about you?
XEN Solar only collects personal information that is necessary for one or more of its functions or activities.
How is personal information collected?
Regardless of how it is collected, all personal information is handled in accordance with this Privacy Policy.
Generally, we only collect personal information from this website when you voluntarily supply that information to us, for example by registering on this website or when you have authorized a third party to provide that information to us.
Information collected by our ISP
Like most Internet Service Providers (ISPs), in order to give you access to our website, our ISP needs to collect some information about you. This information is made available to us.
When you read or download information from our website, our ISP collects the following information about you:
- your Internet address;
- your domain name, if applicable; and
- the date and time of your visit to our website
Our ISP also collects information such as the pages our users’ access, the documents they download, links from other websites they follow to reach our website, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.
Use of Cookies
In order to improve our website, we are keen to understand better what sections of our website you find to be most useful and interesting.
"Cookies" allows our website to store tokens of information in your browser. They give your browser an identifier which is used by our website while you are on it. Cookies help us to identify what areas of our website are popular based on traffic to those areas.
The use of cookies is now standard operating procedure for most websites. We use session (not permanent) cookies.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
Through our ISP and by using cookies, we can identify your web browser and in some cases your identity (eg if you fill out a Contact Us form).
Cookies might also be used for Google conversion tracking and Google Analytics. When Google uses such cookies, Google uses a variety of techniques to protect a user's privacy. You can read more here. You can opt out of Google's use of cookies by visiting the Google Advertising opt-out page.
We use Google AdWords Remarketing features in order to better serve our advertising to you on other sites. This uses the Teracent cookie. You may opt out of the Teracent cookie by visiting the Teracent opt-out page.
Use and disclosure of personal information
XEN Solar uses the personal information it holds in order to provide its clients with the services that they request. XEN Solar will not use or disclose personal information collected by us for any purpose other than:
- the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or
- where you have consented to such disclosure; or
- where the National Privacy Principles authorize use or disclosure, as required or authorized under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body; for example, information may be disclosed to a court in response to a subpoena or to a Government agency upon request; or
- for the purpose of improving our relationship with you, or to provide you with direct marketing material such as new products, services and research that may be of interest to you, to inform you about any new products and services or special offers from time to time. However you may, by emailing privacy@xen.com.au, request not to receive such information and we will give effect to that request. Please allow 2 weeks for your request to be actioned.
For example, XEN Solar may disclose your personal information to organizations from whom we obtain services such as information technology support, financial and marketing advice, legal advice and the like.
Where a client nominates someone to act on their behalf, XEN Solar may provide information to that person, for example, the client's accountant or financial adviser.
External service providers will only be authorized to use personal information for the purpose for which we supply it.
If XEN Solar is unable to use or disclose personal information from or about a client, we may not be able to do business with that client.
Document storage and security
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorized access, modification or disclosure. At all times your personal information is treated as confidential and stored securely.
If you cease to be a client, any personal information which we hold about you will be maintained for a period of 7 years in order to comply with legislative and regulatory requirements, following which time the information will be destroyed.
The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
Access to your personal information
You may at any time, by emailing privacy@xen.com.au, request access to your personal information.
XEN Solar will (subject to the following exceptions) provide you with access to that information either by:
- providing you with copies of the information requested;
- allowing you to inspect the information requested; or
- providing you with an accurate summary of the information held.
We may, prior to providing access in accordance with this policy, require you to provide evidence of your identity.
XEN Solar will not provide you with access to your personal information if:
- providing access would pose a serious threat to the life or health of a person;
- providing access would have an unreasonable impact on the privacy of others;
- the request for access is frivolous or vexatious;
- the information related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings;
- providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations;
- providing access would be unlawful;
- denying access is required or authorized by or under law; or
- providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security.
If XEN Solar refuses you access to your personal information, we will provide reasons.
Correction of personal information
XEN Solar will take reasonable steps to ensure that all personal information which we collect or use is accurate, complete and up-to-date.
If you believe that any personal information which we hold about you is inaccurate, incomplete or outdated, you must contact privacy@xen.com.au as soon as possible and provide evidence of the inaccuracy or incompleteness. XEN Solar will, if we agree that the information requires correcting, take all reasonable steps to correct the information.
If we do not agree that your personal information requires correcting, XEN Solar will, if you request, take reasonable steps to ensure that whenever your personal information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of that information.
We will endeavor to respond to any request for access within 2 weeks, depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
If you have any complaint, please email privacy@xen.com.au. We will use our best endeavors to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner or Industry Code adjudicator who may investigate your complaint further. Determinations by The Privacy Commissioner are enforceable by the High Court.
What is not covered This Privacy Policy does not apply to the following:
- corporate information (unless it is also about any identifiable person); or
- if you access another website through a link from ours. In this case the Privacy Policy of the owner of the other website (if any) will apply. We cannot and do not make any warranty or representation as to the practices of any linked websites in the handling of your personal information.
Email Disclaimer
Emails sent by XEN Solar personnel are intended for the intended recipients(s) and may contain confidential information.
Reproduction, dissemination or distribution of this message is prohibited unless authorized by the sender.
If you are not the intended recipient, please notify the sender immediately and you must not read,
keep, use, disclose, copy or distribute this email without the sender's prior permission.
The views expressed by the sender are not necessarily those of XEN Solar
Contact If you have any questions or require additional information, please contact privacy@xen.com.au